BRINGING HONESTY TO THE AIR CONDITIONING INDUSTRY
5 STAR COOLING, INDOOR AIR
QUALITY & HEATING EXPERTS
HOW DOES 5 STAR AIR ENSURE HONESTY IN PRACTICE?
Fair Hourly Pay for Our Technicians! What most people do not know about the HVAC Industry is that many companies and some of the largest HVAC companies are doing Commission based pay programs. Commission based pay programs pay the technician a minimum amount required by law in the form of an hourly job plus the technician receives anywhere between 5-15% of their ticket sales. This is the mechanism that we believe is causing the dishonesty in the HVAC market. By not fairly paying the technician and giving them a percentage of their total sales strongly increases a companies revenue, it also incentivizes the technician to upsell and sell products that may not be needed. At 5 Star Air, we pay our techs fair hourly wages and they do not receive a commission on their ticket sales. We treat our team honestly through fair hourly pay for our technicians, who are skilled mechanics – not salespeople. When our technicians arrive to our customer’s home, they are incentivized to help through repair and 5 Star service. 5 Star Air does not follow the industry pay standard of minimum wage plus commission of their sales, which incentivizes technicians to swindle the customer via high pressure sales tactics to earn a living. Our technicians are paid to do right by our customers!
5 Star Air employs experienced and qualified technicians who pass a rigorous background check and skills evaluation as well as OSHA safety training and Dale Carnegie customer service training courses. Our experienced team has a passion for providing 5 Star service to our customers and instilling the 5 Star Air mission in our technicians.
Our mission is to improve the lives of our customers and to inspire the HVAC industry through our steadfast commitment to honest practices, quality work, and 5 Star service.
Our vision is to root 5 Star Air as the trusted HVAC company in our community, our state, and our nation by achieving our mission each day for the benefit of our customers and our team.